Public inquiries form

Note

In light of developments surrounding the spread of COVID-19, there may be delays in processing your request. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

If your account is inactive for 20 minutes or more, you will automatically be logged off.

Terms and conditions

  1. Your complaint/question might be shared with companies.
    We do this so we can follow-up on your complaint/question. These complaints are not made public.

    We will send your complaint directly to the Canadian Broadcast Standards Council (CBSC) if your complaint involves a company that is a member of the CBSC.

  2. Your complaint and personal information might be made public.
    If we need a broadcasting licensee to respond to your complaint, we will make the following information available to the public:

    • Your complaint
    • Your contact information

    We use this information to assess the performance of the broadcaster when they renew their licence.

  3. You can ask us not to share your complaint and personal information with companies.
    If you do this, we cannot follow-up on your complaint.

  4. Keep it clean.
    We do not follow-up with complaints that contain abusive or offensive language.

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