Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2022-09-30

Numéro de processus public / Public Process Number: 2022-147
Numéro d'intervention / Intervention Number: 43
Demande(s) / Application(s):
Cas / Case: 304642

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
I live in Jade City on the Stewart Cassiar Hwy where Northwestel is our provider for phone - land line and dsl internet. Our internet is constantly going going down and it makes it very hard to do business. We had over 300 customers a day coming into Jade City for 5months. There is a camp of 50 people that runs during the summer months and bogs down the internet. Technicians have noted our problems yet things have not changed - after 3 years. The infrastructure can’t support the area anymore. When the Yukon got all their fibre optic lines, including communities smaller than ours, they should have included the whole north end of the Cassiar Hwy right down to Dease Lake.. at least, but further would be great.
Cell coverage- no coverage for over 700km on a well travelled road not only for tourists but also commercial vehicles. This summer, we were the detour route for commercial vehicles after the Alaska Hwy shut down and for 3 weeks where drivers are up and down here but can’t do their required check ins because there is no cell coverage and here in Jade City we are one business in over 700km stretch that will allow free wifi.. that works intermittently. If there are accidents on this hwy, emergency access is very difficult to get. You have to send a note north or south and hope someone gets to you in time. Hopefully someone from the CRTC actually drives the Cassiar to get a feel as to why cell coverage and wifi should be a priority here.

Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Non/No

Information du client / Client information

Nom / Name: Kendra Johnston
Titre / Title:
Au nom de la compagnie / On behalf of company:
Adresse courriel / E-mail address:
Adresse postale / Address: Jade Coty, BC, Canada
Code postal / Postal code:
Téléphone / Telephone:
Facsimilé / Fax: