Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2022-08-10

Numéro de processus public / Public Process Number:
Numéro d'intervention / Intervention Number: 17
Demande(s) / Application(s): 2022-0481-6
Cas / Case: 299944

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
To whom it may concern: I am writing regarding the proposal by Telus to add additional credit card processing fees to complete my monthly payment. I understand this proposal is presently before the CRTC for approval. I am writing to express my strong disapproval of this idea for credit card processing fees, or any other fees from mobility providers such as Telus.

The latest proposal for additional fees is another attempt by Telus to make it more difficult to access, use, and pay for mobile, tv, and internet services. The CRTC needs to stand up to support consumers to ensure that bills are clear, easy to understand, and don't come with unacceptable fees attached which serve only to add to the bottom line of already highly profitable companies.

Please refuse Telus' application to charge a credit card processing fee on the grounds that it is unfair and unnecessary for consumers - particularly in an inflationary environment - and that the fee is confusing and unjustifiable, and a blatant attempt to extract more money from consumers using a back door at a time when they can least afford it.

Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Oui/Yes

Information du client / Client information

Nom / Name: Cody Hobbs
Titre / Title:
Au nom de la compagnie / On behalf of company:
Adresse courriel / E-mail address:
Adresse postale / Address: Calgary, AB, Canada
Code postal / Postal code:
Téléphone / Telephone:
Facsimilé / Fax: