Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2022-06-23

Numéro de processus public / Public Process Number: 2022-147
Numéro d'intervention / Intervention Number: 27
Demande(s) / Application(s):
Cas / Case: 299829

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
Greetings CRTC,
You invitation to comment is well timed.
The only affordable internet provider in the far north is Xplornet, which has been renting space on an Anik satellite.
However, it now regrets connecting those of us living in remote locations and has been threatening to end our service.
It tried a couple of years ago, but public and political pressure (maybe from your shop too?) convinced them to carry on two more years.
Now, once again, they are threatening to cut us off, saying, once again, that the satellite is about to fall from the sky.
Aside from the dubious veracity of this assertion, this is unacceptable on the grounds that Canadians nowadays need reliable high quality internet.
Personally, I work from home over the internet- and did so pre-covid.
While I live close enough to Dawson City that I could potentially hotspot from a cell phone, this is not an ideal situation, and one not available to most remote users.
As the regulator, I am asking you to address this situation.
Options include requiring Xplornet to continue to provide service, potentially you could make continuation a condition of their licence. Another option is to requite NWTel to provide service.
I’ve asked, and NWTel refuses to connect remote users, because, they told me, you, CRTC, do not require them to.
Please require them to provide us service.

Thank you very much, and I look forward to your reply and further engagement.

Regards,

Sebastian

Sebastian Jones


Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Non/No

Information du client / Client information

Nom / Name: Sebastian Jones
Titre / Title:
Au nom de la compagnie / On behalf of company:
Adresse courriel / E-mail address: sebastian@northwestel.net
Adresse postale / Address:
Code postal / Postal code:
Téléphone / Telephone:
Facsimilé / Fax: