Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2022-06-14

Numéro de processus public / Public Process Number: 2022-147
Numéro d'intervention / Intervention Number: 17
Demande(s) / Application(s):
Cas / Case: 299815

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
After 35 years with Northwestel I had a list of experiences where they created problems by protecting their monopoly. I switched to Public Mobile but the service seems unreliable. In busy periods SMS messages seem to be batched and transferred hours later.
We had to go for medical treatment in BC with our son, while at BC Childrtens hospital the phone would be dropped from service frequently which created real hardships. Meals for patients are arranged by phone while hospitalized and frequently we could not arrange meals with the kitchen service at the hospital. Frustration continued for 10 days and it was predictable enough to be be coincidental.

Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Non/No

Information du client / Client information

Nom / Name: George Bsalmer
Titre / Title:
Au nom de la compagnie / On behalf of company:
Adresse courriel / E-mail address:
Adresse postale / Address: Whitehorse, YT, Canada
Code postal / Postal code: Y1A 5T9
Téléphone / Telephone: 867-334-3555
Facsimilé / Fax: