Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2022-06-13

Numéro de processus public / Public Process Number: 2022-147
Numéro d'intervention / Intervention Number: 11
Demande(s) / Application(s):
Cas / Case: 299808

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
installing the new fibre optic from Northwestel was a hassle. They installed the line around town and put the line to every house. I waited for weeks to be upgraded. During this time, I noticed the my regular internet package became slower and unreliable; I think once reason is that the fibre optic was eating the bandwidth for fibre optic users at the expense of regular users.

I found out by Facebook that we had to book an appointment to be upgraded. I did not get an email from Northwestel about this at all. Once I booked an appointment, I was told I had to upgrade my internet package. My package was more expensive for less data. It did not seem worth it, but because my regular connection was becoming more unreliable, i felt like I had to upgrade to secure my connection to the internet. But a few months later, they gave everyone an extra 100GBs of data; so now I have as much as I had before.

After I upgraded, I waited a few weeks for a professional to come to town to change the lines. When the technician came to my house to upgrade me, he told me that he had to drill a hole through my wall and that the old line I had was not sufficient enough.

I now have reliable internet. It would have been nice to know about the process and how things would unfold instead of being surprised at every interaction.

Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Non/No

Information du client / Client information

Nom / Name: Bradley Thom
Titre / Title:
Au nom de la compagnie / On behalf of company:
Adresse courriel / E-mail address:
Adresse postale / Address: PO Box 152, Fort Providence, NT, Canada
Code postal / Postal code: X0E 0L0
Téléphone / Telephone: 867-688-7554
Facsimilé / Fax: