Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2020-12-06

Numéro de processus public / Public Process Number:
Numéro d'intervention / Intervention Number: 38
Demande(s) / Application(s): 2020-0677-5
Cas / Case: 296601

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
Northwestel’s announcement of Unlimited home internet data was a welcome one, but the price tag that ranges from 160 to 250 dollars per month for subpar speeds is a choice that continues to disappoint me. I have many friends in the Yukon that have no other choice than to go to Northwestel for Internet for service. My greatest concern for years is the gaping disparity between the costs of service in the northern territories compared to southern provinces- a mark up that is at times 250% higher or more than other places in Canada.

I don’t have good faith that Northwestel’s costs of operation justify these costs of service. Even from an expansion standpoint or costs of infrastructure there is no reason for these rates. It’s a shame to hear how often my friends hit data limits when trying to get work done from home. The costs for the ore existing limited usage plans are archaic. Further there’s absolutely no reason for such high mark ups, and starting at 160 dollars with weak speeds for the first unlimited plan is a mistake. It is terrible that Northwestel is allowed to operate this way. I only hope that the government plans to intervene or that Northwestel updates their practices and are more transparent.

Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Oui/Yes

Information du client / Client information

Nom / Name: Lauren Vanderburg
Titre / Title:
Au nom de la compagnie / On behalf of company:
Adresse courriel / E-mail address:
Adresse postale / Address: Allen, TX, NA, United States
Code postal / Postal code:
Téléphone / Telephone: 972-400-8068
Facsimilé / Fax: 972-400-8068