Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2020-10-31

Numéro de processus public / Public Process Number:
Numéro d'intervention / Intervention Number: 22
Demande(s) / Application(s): 2020-0677-5
Cas / Case: 296120

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
NorthwestTel has consistently since as long as I remember, always abused its monopoly in the north to overcharge customers exorbitant rates. For example, as reported 10 years ago in the local news (and subsequently saved on this old news site) they were the most expensive internet IN THE WORLD: https://www.iphoneincanada.ca/carriers/the-most-expensive-bandwidth-in-the-world-yukons-northwestel/
Quote:
>But, even so, it's worth pointing out that at this level of cost Yukoners receive less service than anywhere else in the world for a far greater cost. And not just by a bit, but by a significant margin.

>By how much is Northwestel marking up data to Yukon residents?

>3¢ per GB [the ‘true cost’ to Internet providers]? That's a chilling number, when you consider that Northwestel resells it to internet customers for $10. In a nutshell, that means that Northwestel marks up the cost of the data that it doesn't even provide, but merely transmits, at a rate of 33,233%.

We have the lowest average download speeds (2016): https://www.cbc.ca/news/canada/north/internet-speeds-yukon-northwestel-1.3565756

Ridiculous overcharges of sometimes over $2,500 dollars for one month's worth of internet: https://www.yukon-news.com/news/northwestel-blames-huge-internet-bills-on-glitch/

Proposed Class Action Lawsuits: https://www.yukon-news.com/news/northwestel-customers-fight-huge-internet-fees/

I personally remember a horrible Christmas where afterwards we had to pay some $500 extra dollars, that were never refunded, because of their mistakes. They even charge you a fee if you install your router and modem yourself!

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Suffice NWTel consistently abuses its position as the only provider in the North whenever it is possible, and exploits taxpaper funds to upgrade its lines while doing the bare minimum to improve service.

I'm in support of finally joining the modern world and having internet packages that don't specify monthly data caps. But NorthWestTel's proposed prices are INSANE. They are literally the sole provider in the North, they will get 100% of all the customers. They will ALWAYS turn a profit. So I'm asking that the guaranteed profit they make from these new packages (and which are being funded by tax-payer funds) is not further exploitation of their position, and is a fair, and reasonable price. At some point, it might be more feasible long-term to start a public utility rather that shovel money into upgrades for a private corporation, but that's neither here nor there.



Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Oui/Yes

Information du client / Client information

Nom / Name: Jackson Choi
Titre / Title:
Au nom de la compagnie / On behalf of company:
Adresse courriel / E-mail address: jackson.c6@gmail.com
Adresse postale / Address: Whitehorse, YT, Canada
Code postal / Postal code:
Téléphone / Telephone:
Facsimilé / Fax: