Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2020-10-22

Numéro de processus public / Public Process Number:
Numéro d'intervention / Intervention Number: 7
Demande(s) / Application(s): 2020-0677-5
Cas / Case: 296074

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Non/No
Intimé / Respondent: Non/No

Commentaire / Comment
Outrageously high prices, low speeds, northwestel at its finest! Yet again northwestel provides lower speeds at 3X the cost of any other standard unlimited internet packages offered by any other company. They are taking advantage of the customers because they have a monopoly on the service in the north. Enough is enough. Ask yourself, would I pay those prices for the service they are providing?

Being forced to be a long time costumer of northwestel, I can speak to the abysmal connection speeds that they actually provide. I have yet to see a true reliable connection at the minimum 35mbps they claim to offer. Let alone the 50mbps maximum. Let us have a new service provider!!!!

I have attached a picture of my last speed test. This is the reality of what they are actually providing for a service. It’s truly embarrassing.

As a small business owner, the prices are completely unaffordable, especially with the down turn in the economy. Northwestels feeble attempt at creating an affordable unlimited package, shows how out of touch with reality they truly are in regards to reasonable pricing and speeds.

I have spoken with many people in my community about this purposed package, all with the same general response. “I wish I could cancel northwestel and change to a different service provider”.

Signed,
Another unsatisfied, overcharged customer.



Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Oui/Yes

Information du client / Client information

Nom / Name: Blake Schallock
Titre / Title: Electrician
Au nom de la compagnie / On behalf of company: Ethix contracting ltd
Adresse courriel / E-mail address: Blakeschallock@gmail.com
Adresse postale / Address: Fort Nelson , BC, Canada
Code postal / Postal code: V0C 1R0
Téléphone / Telephone:
Facsimilé / Fax: