Intervention, observation ou réponse de l'intimé / Intervention, comment or answer by respondent

Date reçu / Date Arrived: 2015-08-25

Numéro de processus public / Public Process Number: 2015-239
Numéro d'intervention / Intervention Number: 33
Demande(s) / Application(s):
Cas / Case: 224363

Demande à comparaître à l'audience publique / Request to appear at the public hearing: Oui/Yes
Intimé / Respondent: Non/No

Commentaire / Comment
Raisons pour comparaitre / Reasons for appearance
The Consumers Council of Canada requests to appear at the public hearing. The Council is one of a very small number of national consumer groups and an indirect stakeholder in the CCTS through its eligibility to vote for the two consumer representatives on the CCTS’s Board of Directors. It has a clear interest in the improvement of the public’s awareness of the CCTS, its real and perceived independence, the effectiveness of processing complaints, and, perhaps most importantly, the capturing of unresolved complaints for resolution – a direct result of increased public awareness. While much can be conveyed in writing, a discussion and responses to questions is more amenable to coming to objective conclusions and presentation of evidence in a more effective context. And this is a critical topic. We believe that the gap in complaints submitted to the CCTS, and those that are eligible but do not get to the CCTS are significant.




Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Non/No

Information du client / Client information

Nom / Name: Kenneth Whitehurst
Titre / Title: Executive Director
Au nom de la compagnie / On behalf of company: Consumers Council of Canada
Adresse courriel / E-mail address: info@consumercounsil.com
Adresse postale / Address: 201-1920 Yonge St., Toronto, ON
Code postal / Postal code: M4S 3E2
Téléphone / Telephone: 416-508-8921
Facsimilé / Fax:

Représentant autorisé / Designated representative

Nom / Name: Howard Deane
Titre / Title: Board Member
Au nom de la compagnie / On behalf of company: Consumers Council of Canada
Adresse courriel / E-mail address: howard.deane@consumerscouncil.com
Adresse postale / Address: 201-1920 Yonge St., Toronto, ON
Code postal / Postal code: M4S 3E2
Téléphone / Telephone: 416-508-8921
Facsimilé / Fax: